Help Desk - Reactive IT Support

Our "Help Desk" is made up of our "People."

When your network isn’t working, neither is your staff. If a handheld won’t synch, a computer isn’t functioning, or a printer cannot print—your workers want help now! They are tired of dealing with IT consultants who take hours—or even days—to focus on their problem. They don’t want to talk to technicians who don’t understand the underlying issue.

Unfortunately, small businesses have long since suffered with inadequate reactive support in this regard. That’s why we give all our clients access to the Endsight Response Center (Help Desk) where the average response time is less than five minutes and you can always expect to reach an Endsight IT professional by phone in less than 15 minutes.

If you are concerned about personalized IT service, be assured that every Endsight technician you will talk to will be familiar with your network. Our clients have high expectations, which is why we average 9.5 (out of 10) in client satisfaction surveys.

Key elements of “People” include:
  • Unlimited ‘break/fix’ support for your end-users
  • Microsoft Office questions
  • Printing problems
  • Pop-ups & spyware
  • Handheld problems
  • Remote connectivity issues
  • Spam and other email problems
  • Error messages
  • “How do I?” questions
  • Application support your social media marketing partner
“I wanted to write a note to let you know how pleased I have been with the service FIRE Solutions has received from Endsight. We are very happy with the response time and resolution for the issues we have encountered. In short – Endsight is doing a great job and I wanted to let you know it is appreciated!”