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Why Choose Endsight?

In a word, execution.

Let's be honest—if your current provider simply did what they promised, you wouldn't be reading this. Like you, most of our clients had the same frustrations before finding us.  

Consistent execution in the IT support industry is rare.

Most providers in the industry are simply too small.  They haven’t developed the scale or operational maturity to deliver on their promises no matter how hard they try. 

This leads people to check out the large national providers.  However, when they lift up the hood, they find a disintegrated collection of smaller providers who have lost the service-oriented cultures cultivated by their long-departed founders. 

Endsight is founder-owned and led since 2004.

We have the scale and maturity to handle the modern IT environment without having sacrificed the  values oriented culture on which we built our brand. 

Trying to distinguish a MSP who says they can execute from one that can actually deliver is hard.  Read on to learn more about how we deliver consistent execution and value to our clients. 

Endsight's Clients Expect Consistency

Consistent execution is no easy task. In fact, most providers don't even attempt to achieve the level of excellence required to fulfill these expectations reliably.

Meeting this high standard requires exceptional operational capabilities, including:

Documenting and Continually Improving Processes

Providers must document their processes and continually improve them according to a pre-established quality control framework, ensuring efficiency and effectiveness.

Recruiting & Retaining Talent

They must recruit and retain top talent, creating a stable and knowledgeable team that can meet clients' needs.

Business Maturity

They must operate a mature business with structured systems and protocols across all functions, including finance, sales, HR, and service delivery, ensuring overall reliability and consistency.

Measurement & reporting on metrics that matter

They must measure and report on the metrics that matter, providing transparency and accountability to clients.

Endsight has honed these capabilities over two decades to provide a client experience that consistently delivers.

This results in a range of benefits for our clients:

They have a long-term plan that evolves with their business.

A strategic approach ensures their technology grows and adapts alongside their business. This comprehensive planning provides stability and forward-thinking solutions.

Comprehensive Onboarding

Structured as a project with key objectives and milestones, our thorough onboarding process sets the foundation for a successful and long-lasting partnership.

Annual IT Strategy

An annual IT strategy is tailored to their evolving business needs and goals, ensuring continuous alignment and improvement.

Regular Strategy Meetings

Regular strategy meetings to review progress, address challenges, and adapt plans, keeping their technology in sync with their business growth.

They enjoy lasting, personal relationships with an assigned Technology team.

Clients benefit from a dedicated team that builds lasting relationships, ensuring consistent and personalized IT support. These connections foster a deep understanding of their business needs and goals.

Comprehensive Onboarding

Structured as a project with key objectives and milestones, our thorough onboarding process sets the foundation for a successful and long-lasting partnership.

Annual IT Strategy

An annual IT strategy is tailored to their evolving business needs and goals, ensuring continuous alignment and improvement.

Regular Strategy Meetings

Regular strategy meetings to review progress, address challenges, and adapt plans, keeping their technology in sync with their business growth.

Dedicated Team Members

3 dedicated team members who understand their business needs and are committed to their long-term success.

Small Service Delivery Pod

Each dedicated team is a supported by a smaller Service Delivery Pod focused on the client's unique requirements, providing personalized attention and quicker resolutions.

Consistent relationships with Endsight long-timers

All Endsight team members are engaged and challenged with defined career paths, contributing to consistent and expert support over years and years.

They experience far fewer IT problems

Clients enjoy fewer disruptions and more efficient operations thanks to attention to detail, a focus on fixing it right the first time, and comprehensive monitoring and automation.

Technical Depth & Breadth

Clients benefit from a team with a larger pool of skilled professionals, ensuring any IT issue, no matter how complex, is effectively addressed.

Root Cause Analysis

Thorough root cause analysis identifies and eliminates underlying issues, dramatically reducing the recurrence of problems.

Self Healing Automation

Self-healing automation proactively addresses potential problems, preventing them from becoming issues that affect end users.

They expect their technology to continually improve

Clients experience ongoing enhancements in their technology, thanks to a structured and efficient approach that maximizes value and eliminates waste.

Lean Principles

Clients experience streamlined processes and reduced waste, ensuring their technology infrastructure is as efficient as possible and continually improving.

Value Stream Managers

Value Stream Managers oversee internal Endsight service delivery processes and procedures, continually improving the service, increasing value, and eliminating waste.

Technology Standards

Clients benefit from the efficiency that comes from adhering to defined technology standards, ensuring consistent and predictable performance.

They feel secure against cyber threats

Clients have confidence in their security, knowing they are protected against cyber threats through comprehensive and sensible measures.

Cyber Security Training

They benefit from ongoing cybersecurity training and education, empowering them to recognize and respond to potential threats.

Sensible Security Controls and Expenditures

They experience peace of mind with sensible security controls and expenditures, ensuring robust protection without unnecessary costs.

Plans and Procedures to Respond if Attacked

They feel prepared with well-defined plans and procedures in place to respond effectively in the event of a cyber attack.

Our clients in their own words.

East Bay Construction Company Overhauls IT Infrastructure

Old hardware, outdated software, and piles of tangled cords throughout the office left Black Diamond Paving in a bad IT situation. Dawn Launer and her team were pulling their hair out trying to manage their IT infrastructure until they decided enough was enough. They explored options and chose to outsource their IT to a team of professionals

 

Finance Startup Changes MSPs

Shortly after current CEO Greg Saunders came aboard, CleanFund Commercial PACE Capital decided to take the managed service provider route to handle their IT. Unfortunately, their first time working with an MSP did not go quite as planned. A poor onboarding experience, slow response times, and lack of communication left Greg and his team in the same place they were prior outsourcing their IT.

 

Growing Wine Distributor Enhances Network Capacity

For years, Ferry Plaza Wine Merchant was able to manage IT on their own. Continued success allowed the company to grow from one store in San Francisco’s Ferry Building, to a second store in Napa, equipped with a warehouse and office space. However like most growing companies, their old approach to IT management was not sustainable. They needed a solution that would scale with their business.

 

National Food Distributor Revamps Network for Continuous Improvement

The previous IT situation for Horizon Food Group was similar to what many companies suffer from – slow response times, unresolved problems, and an inability to prevent recurring issues. According to IT Director Roger Beard, there were many times when the volume of support tickets doubled the number of employees at the company.

 

Office Furniture Company Integrates IT and Stays in Business

For company president John Schwartz, the IT situation at Sam Clar Office Furniture prior to Endsight could be described in one short phrase, “An absolute nightmare.” They didn’t have a process for purchasing software or hardware, and thus were often stuck with technology that didn’t interact well, leading to a whole host of additional problems.

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