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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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Prepare Your Organization: The Essential Ingredient to Cybersecurity Success

Dwight Eisenhower is credited with saying “Plans are worthless, but planning is everything.” No cybersecurity plan, however thorough and supported by cutting-edge technology, is perfect. Especially when you factor in the free will of your employees and an ever-changing landscape of threats, there..

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IT Asset Protection and The CIS Controls v8

If you are concerned about data security in your company, that’s a good thing. Protecting your company’s data, and other information that is in your organization’s care, is an essential responsibility in today’s environment. Data security, however, is just one piece of a comprehensive asset..

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All Cybersecurity Plans Start With This Step

The starting point for an effective cybersecurity plan is so simple, it’s often overlooked. You must develop a comprehensive list of what you have, including the growing amount of data that resides outside of your company, before even worrying about a protection plan. Put more bluntly: You can’t..

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IT Support Help Desk Metrics and Benchmarks (2022)

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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11 Signs You May Have Outgrown Your Managed IT Provider (in 2022)

Businesses are built on relationships. And just like personal relationships sometimes fade overtime, business relationships do too. Unless, of course, the relationship is maintained well. If your relationship with your IT provider has lost its spark, you have two options, repair the relationship,..

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Hourly Billing vs Fixed Fees for IT Support & IT Projects (in 2022)

Most Managed Service Providers (MSPs) have a fixed monthly fee as part of the contractual agreement. This monthly fee usually covers a core set of services, such as managed antivirus, patching, alerting, monitoring and possibly strategic consulting for the information technology (IT) environment...

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