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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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Windows 7 End of Life: Extended Security Updates

As you may know by now, a number of Microsoft applications and operating systems, including Windows 7 and Server 2008, will no longer be supported or patched after today, January 14, 2020. These operating systems are considered to be at end-of-life (EOL) operating systems. Over the past year, it..

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Are Your IT Help Desk Services Slow to Respond When You Need Help?

Unfortunately, sluggish IT help desk services are not an uncommon occurrence. Running a service desk is not easy, and there are a number of issues that can easily cause the support team to get overwhelmed.

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No Power? No Problem When You Have Remote Desktop

In the summer of 2014, California had a serious earthquake in Napa resulting in power outages and caused many businesses to come to a screeching halt. For companies without private cloud services, this was a problem, but what would it look like if they had access to their work remotely? First,..

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Can IT Managed Services Make Your Firm Healthier?

Last year, I read Pat Lencioni’s book, The Advantage. The Advantage is my favorite thus far of the nine Lencioni books I’ve read. Here’s how it inspired me to refresh the way we handle corporate strategic planning.

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Basic Printer Troubleshooting Checklist

Printers continue to be a serious cause for frustration. There is a reason the scene in Office Space, where they tear apart a printer in the field, still resonates with us. As other technology gets more sophisticated, printers have remained as frustrating and difficult to manage as ever.

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When Computer IT Support Looks like Yellow Teeth, Search for Cancer

When a company decides to change to their IT support, it is often for the same reasons. Typically it’s because IT issues are taking too long to resolve, users are experiencing repeat issues, and the current response and resolution rates are slow. While these are valid reasons for wanting to switch,..

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These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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