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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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How Can Lawyers and Law Firms Elevate Their Practice with Microsoft Office 365?

For a busy law firm, streamlining processes and increasing productivity is key. And while many tools are available, Microsoft Office 365 remains at the top. Here’s how lawyers and law firms are using Microsoft Office 365 to their advantage. Key Takeaways: Microsoft Office 365 has a host of tools..

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Price vs. Pain: IT Support for Law Firms

Understanding the basics of IT support and cost for law firms is critical to choosing the best for your law firm. Key Takeaways: What does IT support mean? Why it’s crucial to have quality IT support? What is the cost of IT support for a law firm? Discover how using an MSP provides built-in..

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Microsoft Office 365 for Lawyers and Law Firms: What You Need to Know

Boost productivity, increase acquisitions, build industry authority, and more with Microsoft Office 365. Key Takeaways: Microsoft Office 365 lets you do more with robust security and client-pleasing features. Collaboration, communication, and productivity improve. Users (with the proper..

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IT Support Help Desk Metrics and Benchmarks (2022)

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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Hourly Billing vs Fixed Fees for IT Support & IT Projects (in 2022)

Most Managed Service Providers (MSPs) have a fixed monthly fee as part of the contractual agreement. This monthly fee usually covers a core set of services, such as managed antivirus, patching, alerting, monitoring and possibly strategic consulting for the information technology (IT) environment...

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8 Simple Steps to Fixing Your Printer

Technology is being implemented in pretty much every aspect of the business world to optimize employee productivity. However, it seems no matter how far technology has come, one piece of technology will not get with the program. The Printer!

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