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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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Are you paying too much for IT support?

The IT support function comes in a variety of shapes and sizes. From full-time employees to IT consultants to managed service providers, it's hard to tell if you are paying too much for what you are getting. To fully answer the question about whether or not you are spending too much, you need to..

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The Endsight Response Center: 3 New Help Desk Features

We listened to our clients and have some exciting news that has come out of it. Through a variety of ways, from surveys to strategy sessions to root cause analysis, we have pinpointed a handful of areas for development.   

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Is 24/7 IT Support Worth the Hype?

Having the ability never to close your doors provides a level of convenience that smaller businesses can not match... right? Well, is it not so cut and dry. It gives the impression that you will be receiving superior service, but make sure to read the fine print.

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IT Support Help Desk Metrics and Benchmarks

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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Windows 7 End of Life: Extended Security Updates

As you may know by now, a number of Microsoft applications and operating systems, including Windows 7 and Server 2008, will no longer be supported or patched after today, January 14, 2020. These operating systems are considered to be at end-of-life (EOL) operating systems. Over the past year, it..

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Are Your IT Help Desk Services Slow to Respond When You Need Help?

Unfortunately, sluggish IT help desk services are not an uncommon occurrence. Running a service desk is not easy, and there are a number of issues that can easily cause the support team to get overwhelmed.

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These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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