Endsight-Full-Screen.jpg

Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

Subscribe by

11 Signs You May Have Outgrown Your Managed IT Provider

Businesses are built on relationships. And just like personal relationships sometimes fade overtime, business relationships do too. Unless, of course, the relationship is maintained well. If your relationship with your IT provider has lost its spark, you have two options, repair the relationship,..

Read more

Are you paying too much for IT support?

The IT support function comes in a variety of shapes and sizes. From full-time employees to IT consultants to managed service providers, it's hard to tell if you are paying too much for what you are getting. To fully answer the question about whether or not you are spending too much, you need to..

Read more

Stop, Drop, and Prepare for Fire! IT Fire Disaster Preparedness Plan

In October of 2017, Northern California was set ablaze, creating chaos and confusion for the communities in the surrounding areas. At that time, no one was ready for a natural disaster of that magnitude. Even after the initial threat was over, businesses struggled to get back to normal. 

Read more

My IT Guy Quit. Now What?

Retaining IT professionals is extremely hard when the tech industry has the highest turnover rate among any other industry. So, if you lost your IT guy, you are most certainly not alone. This might be the 2nd or 3rd time this has happened to you. If so, now might be the time to make a business..

Read more

IT Support Help Desk Metrics and Benchmarks

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

Read more

What Is an MSP: History of the Managed Service Provider

An MSP is an acronym for managed services provider, an IT services company that manages the IT infrastructure and IT processes for clients. Infrastructure managed ranges from user devices and computers, to firewalls, routers, switches, active directory, exchange servers, active directory servers,..

Read more

These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

Subscribe to get updates!