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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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3 Major Benefits Practice Management Systems Provide Law Firms

Current economic pressures pose significant challenges to law firms just as they do to many businesses around the country. A confluence of issues, including a tight labor market and rising costs, challenge firm leaders to grow revenue and profits without spending more money or adding staff.

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Device Security Measures You Can Take for Your Organization

Mobile device security is a growing topic among businesses with employees who rely on mobile technology for company communications. In fact, many modern businesses expect employees to use their smartphones to access email, internal communications, and data. With trends such as the rise of remote..

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IT Support Help Desk Metrics and Benchmarks (2022)

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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11 Signs You May Have Outgrown Your Managed IT Provider (in 2022)

Businesses are built on relationships. And just like personal relationships sometimes fade overtime, business relationships do too. Unless, of course, the relationship is maintained well. If your relationship with your IT provider has lost its spark, you have two options, repair the relationship,..

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Hourly Billing vs Fixed Fees for IT Support & IT Projects (in 2022)

Most Managed Service Providers (MSPs) have a fixed monthly fee as part of the contractual agreement. This monthly fee usually covers a core set of services, such as managed antivirus, patching, alerting, monitoring and possibly strategic consulting for the information technology (IT) environment...

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8 Simple Steps to Fixing Your Printer

Technology is being implemented in pretty much every aspect of the business world to optimize employee productivity. However, it seems no matter how far technology has come, one piece of technology will not get with the program. The Printer!

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