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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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IT Security for Employee Termination - Policies, Checklists, Templates

Severing a professional relationship is difficult, especially when it is an employee termination. No matter the situation, IT security cannot be ignored. Because of that, your IT support team needs to be a part of the discussion before the termination occurs.  Before you do something you will..

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Password Managers: What Are They? And Why Use One!

Imagine a world where you don't have to remember passwords anymore. It's here. And you can access it today. How? With a password manager. Now, though you don't have to remember multiple passwords, you still have to remember a single password. But from this moment on, you truly don't really need to..

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Cyber Awareness Training Is Crucial to Your Business, Here’s Why

Businesses have quickly switched to allowing employees to work from home. Making their networks more vulnerable now than ever before. Businesses no longer need to be high profile to attract cybercriminals. If your company uses technology to collect data of any kind, that information is worth..

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How to Join a Microsoft Teams Meeting as a Guest Through a Browser

With video conferencing at its all-time high in the history of the Internet, many people are setting up video conferencing with a variety of services. Many of us who use Microsoft products, prefer to use Microsoft Teams for our meetings. However, opt to use other services for video conferencing..

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Is 24/7 IT Support Worth the Hype?

Having the ability never to close your doors provides a level of convenience that smaller businesses can not match... right? Well, is it not so cut and dry. It gives the impression that you will be receiving superior service, but make sure to read the fine print.

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IT Support Help Desk Metrics and Benchmarks

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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