Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.
For those that have not yet heard of the California Consumer Privacy Act (CCPA), this may come as a shock to you; not everyone is thrilled. This act is to put the power back into the consumer’s hands, which, in theory, is a great thing. The only problem – that this will affect big business very..
Most all of us who have ever hired an employee know the heartache and pain that comes along with making a bad hire. According to a survey by Leadership IQ, 46% of hires fail by the 18-month mark - almost half! You can either be on the high end of that percentage or the lower end. It all depends on..
Unfortunately, sluggish IT help desk services are not an uncommon occurrence. Running a service desk is not easy, and there are a number of issues that can easily cause the support team to get overwhelmed.
Every interaction you have with someone is either building trust or tarnishing trust. A great way to look at it is through the metaphor of emotional bank accounts. Steven Covey’s book, The Speed of Trust outlines this concept very well. Every interaction either deposits trust or withdraws trust.
We live in a very busy and increasingly complex world. We are constantly rushing around, trying to get things done. Media is everywhere. Noise and activity are everywhere. Technology helps us to meet the growing demands of life in a busy world, but if it isn’t properly managed, your technology can..
If your organization is set on hiring an IT professional instead of a Managed Service Provider, you are not alone. Many businesses and organizations under 100 computer users go this route. Managing IT in-house has a single most important strategic factor that will impact business security and..
These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.
Endsight delivers premium IT management and support to small and medium-sized businesses of all industries. Our service combines trained IT professionals with sophisticated automation and remote management technology to create reliable networks that lever our clients' business model, mission, and people.