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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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IT Support Help Desk Metrics and Benchmarks

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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What Is an MSP: History of the Managed Service Provider

An MSP is an acronym for managed services provider, an IT services company that manages the IT infrastructure and IT processes for clients. Infrastructure managed ranges from user devices and computers, to firewalls, routers, switches, active directory, exchange servers, active directory servers,..

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Windows 7 End of Life: Extended Security Updates

As you may know by now, a number of Microsoft applications and operating systems, including Windows 7 and Server 2008, will no longer be supported or patched after today, January 14, 2020. These operating systems are considered to be at end-of-life (EOL) operating systems. Over the past year, it..

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Cybersecurity Threat: The Dunning Kruger Effect

The most overlooked cybersecurity threat is our own psychology. With network security policies, spam filters, and firewalls as your first line of defense, all that is left is our own irrational humanity. One psychological phenomenon, The Dunning Kruger Effect, is at the heart of most all..

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Are Your IT Help Desk Services Slow to Respond When You Need Help?

Unfortunately, sluggish IT help desk services are not an uncommon occurrence. Running a service desk is not easy, and there are a number of issues that can easily cause the support team to get overwhelmed.

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6 Ways to Hire the Best IT People

If your organization is set on hiring an IT professional instead of a Managed Service Provider, you are not alone. Many businesses and organizations under 100 computer users go this route. Managing IT in-house has a single most important strategic factor that will impact business security and..

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