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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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Cybersecurity Threat: The Dunning Kruger Effect

The most overlooked cybersecurity threat is our own psychology. With network security policies, spam filters, and firewalls as your first line of defense, all that is left is our own irrational humanity. One psychological phenomenon, The Dunning Kruger Effect, is at the heart of most all..

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Are Your IT Help Desk Services Slow to Respond When You Need Help?

Unfortunately, sluggish IT help desk services are not an uncommon occurrence. Running a service desk is not easy, and there are a number of issues that can easily cause the support team to get overwhelmed.

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What Is the Balance in Your Trust Account?

Every interaction you have with someone is either building trust or tarnishing trust. A great way to look at it is through the metaphor of emotional bank accounts. Steven Covey’s book, The Speed of Trust outlines this concept very well. Every interaction either deposits trust or withdraws trust.

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Endsight Is Back on the INC. 5000 List After a Four-Year Slump

Inc. Magazine has ranked Endsight a "5-Time Inc. 5000 Honoree" on its 26th annual list. With three-year revenue growth of 78%, Endsight is honored to be among America's 5000 fastest-growing private companies. "The Inc. 5000 is the most persuasive evidence I know that the American Dream is still..

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Why Task-Oriented Leaders Lose Talent

It's 2002. I’m 26 and fired-up. I have a brand new MBA diploma on the wall and have been promoted to my first management job leading a small consulting team. I’m ready to win. I have a sense of urgency, and I know exactly how to get results: I’m going to grind! I’m going to load everyone up with..

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Spotlight: Chief People Officer, John Grover, on Leadership and Corporate Culture

We are excited to highlight Endsight’s very own John Grover. He answers questions related to corporate culture, leadership, and vision for Endsight.

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These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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