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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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My IT Guy Quit. Now What?

Retaining IT professionals is extremely hard when the tech industry has the highest turnover rate among any other industry. So, if you lost your IT guy, you are most certainly not alone. This might be the 2nd or 3rd time this has happened to you. If so, now might be the time to make a business..

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Is 24/7 IT Support Worth the Hype?

Having the ability never to close your doors provides a level of convenience that smaller businesses can not match... right? Well, is it not so cut and dry. It gives the impression that you will be receiving superior service, but make sure to read the fine print.

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IT Support Help Desk Metrics and Benchmarks

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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7 Questions Every CFO Should Ask About Data Privacy

With one click of a button, you can share photos with family members, renew your passport, or even send documents across the world. Technology allows us to socialize, connect with customers, and continually increase our productivity and profit margins. As the world continues to invest in technology..

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What Is an MSP: History of the Managed Service Provider

An MSP is an acronym for managed services provider, an IT services company that manages the IT infrastructure and IT processes for clients. Infrastructure managed ranges from user devices and computers, to firewalls, routers, switches, active directory, exchange servers, active directory servers,..

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Cybersecurity Countermeasures in the Wake of Ransomware Attacks

The following blog post is an open letter to every Endsight customer, sent recently. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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