Company core values
At Endsight, we are regarded as one of the elite small business IT support providers in our region, and we are known for our ability to follow through and meet our clients’ needs time and time again.
That is a good description of what we are, but it does not define who we are. That is what our Core Values are for.
Every employee knows them, and embracing these values is vital to being successful at Endsight. It is also the key to our success in developing client loyalty.
We believe that our success depends on upholding, as an organization and as individuals core values.
The Endsight Code
Bring your YOU
At Endsight our people are able to bring 100% of their talent to work. We don't ask our people to cover up their personalities, and simply join our efforts as a cog in the machine of excellent IT support. Rather we ask them to bring THEMSELVES and work from their strengths. That's what makes us excellent.
Take pride in your work
We believe that pride is NOT the opposite of humility. That's arrogance. We hate arrogance. We instead appreciate a more humble form of pride. One that doesn't come from tooting your own horn. Pride comes from recognition. Be it from ourselves or from others, we take pride in the good work that we do. We are mindful of this good work.
Take the long view
The IT industry is full of shortcuts. Some good, some bad. When it comes to IT security and service quality, shortcuts can be problematic. We love to do things once by doing it right. This is what taking the long view means to us. Our clients' businesses flourish and are poised for growth when their network is set up for the long-term.
Have each other’s back
Teamwork is at the heart of a thriving organization. Having each other's back looks like crediting colleagues where credit is due. It looks like rolling up your sleeves when one of your own is stuck in the mud. It looks like acknowledging the accomplishments of those we work with and love. It looks like asking for help. You won't hear words like "That's not my problem," here. Rather, "How can I help?"
No one's perfect, but at our best, we embody the following:
Pursue learning and growth
In business and in life, there is moving forward and there is moving backward – there is no standing still. We continually drive forward as a company, as a team, and as individuals. In everything we do, we believe we can ALWAYS do even better.
Excellent customer experience at every opportunity
Our clients trust we will be there when they need us. We will do whatever it takes to meet their expectations. We provide them with the tools and guidance to minimize their IT issues, and their best interest is at the forefront of everything we do. We aim to earn their trust every single day.
Hold each other accountable and own your share
We have a confession to make, sometimes we make mistakes. After all, we are human. However we do not deflect blame, we own it. Endsight employees know that making a mistake is not the end of the world, as long as they know why it happened and how to prevent it from happening again. Be coachable and accountable no matter how uncomfortable or embarrassing the situation may be. Ultimately we are a service provider. Therefore it is never about us, it is always about what is best for our clients.
Be cool to each other
We take pride in delivering world-class IT. No engineer – no matter how talented – can do it on his/her own. We are cool with one another by always being friendly and respectful. Our company provides long-term career opportunities for our employees, thus we are stakeholders in each other’s future.
Bring positive energy
Do you like workplaces where everyone is sad, tired and constantly checking the time? Of course not! We like smiles, cheer, and lively conversation. Sure we enjoy going home at the end of the day, but between 5am-7pm our office maintains a “good vibes only” guideline allowing us to provide the premier, IT support services our clients expect us to deliver.
Our staff consists of marathon runners, mixed martial artists, and former US military personnel. The dictionary defines courage as, “The ability to do something that frightens one.” But when we talk about courage, we are not talking about recreational activities that might frighten people. Rather we are talking about having the hard conversations. Saying, "No," to a client's employee who is asking us to not follow protocol to protect their business network.
Our core values are the foundation
These values are the foundation for everything we do. The benefits to our clients are threefold: honest partnership, commitment to their long-term success, and unparalleled service they can always depend on.