IT strategy and planning
Large corporations typically employ a Chief Information Officer (CIO) who deploys strategic direction for the company along with managing the people, systems, and processes required to run an effective network.
For the most part, small and medium-size businesses do not have the scale or financial capability to afford such a role. As a result, these companies tend to provide little management for the person, or people, managing their IT infrastructure, and often neglect the strategic attention and planning that is required for a high functioning network.
Your Technical Account Manager
Upon choosing Endsight as your managed service provider, you will be assigned a Technical Account Manager (TAM) who assumes the role of your company’s CIO. Your TAM is responsible for all of the necessary preparation and strategy that is required to optimize your network.
Your TAM will always take the long view when it comes to creating IT solutions for your company. Through our standardized processes like key-date management and project planning, you and your TAM will be able to develop an accurate, predictable IT budget that will suffice all of your business needs.
Your Account Specialists
Along with a TAM, your strategy team will also include an account specialist. Your account specialist serves as your go-to IT person, who possesses the knowledge and expertise in the configuration and unique nuances of your network. This role is crucial in our ability to quickly troubleshoot your IT issues.
During the onboarding phase with Endsight, your account specialist and their team of engineers will perform a network assessment to identify the strengths and weaknesses of your existing IT environment. Following this assessment, they will design your network for long-term reliability, optimize the various configurations within your network, and even transfer and re-establish your network in the event you need to move office locations.
In addition, you can rest assured that your strategy team will always follow best practices when creating your customized IT solution. We only use standardized technology solutions which we implement alongside, or in place of, your existing technology to create an optimized network that can be quickly supported by our engineers.
Technology strategy reviews
Take the long view. Not only is this one of our core values, but it is also the approach we take with every issue our clients encounter. Making your IT work NOW is important, but we aim to make your IT work well all the time. By preparing for the future and laying a foundation, we set you up for long-term success.
As an Endsight client, you will have regularly scheduled strategy meetings with your TAM to analyze the status of your IT infrastructure. These meetings allow us to stay up-to-date on the status of your network and provide you the opportunity to express any satisfaction or concerns you are experiencing within your network. Recurring meetings and communications are crucial for us to ensure you receive the service you deserve.
We aspire to be market leaders in our industry, and most of our clients would agree we are just that. We only use standardized technology solutions which we implement in a way that is unique to your business needs.
IT best practices
When potential clients approach us for IT support, they typically are seeking two characteristics from a managed service provider: (1) Someone they can trust (2) Someone who can maintain reliable, happy technology.
Endsight strongly believes we meet these criteria, and we would love the opportunity to prove it to you.
The tools we use have been standardized and implemented in a way unique to each of the companies that our engineers support. This standardization allows us to build and deliver reliable networks to our clients.
Based on our experience the majority of IT problems arise from an inadequate strategy, poor execution, and a lack of communication. The unexpected problems are almost always the most expensive to solve because of the time, expertise, and sometimes technology that is required.
Endsight will work with you to identify your needs and help you develop a stable IT budget. Once we establish your budget, we stick to it. Your budget is not an approximation of what you could spend, it is a recurring monthly payment that you will spend for us to optimize your systems and to help you accomplish great things.
Many businesses surrender themselves to faulty systems, desktop inconsistencies, and worse IT because the idea of trying to fix these can be terrifying. Truth be told, most IT problems can be easily corrected or completely avoided through vigilant network design by an experienced IT support provider.
We have become the Bay Area’s premier IT support provider because we take the time to understand your business and how it functions. Once this occurs, we then focus our attention on determining the most appropriate way to align your IT with your business needs.
Endsight will maintain your existing equipment and if necessary, manage the conversion that occurs from bringing in new technology. Once your network is stabilized, our top-notch IT support will ensure your network infrastructure remains predictable and reliable for years to come.
As your IT infrastructure grows and evolves, you will be required to update, or in some cases replace, your existing technology. If new equipment is required don’t worry, we will be the middleman between you and our technology partners.
Once it is determined what you have and what you need, we search our inventory of technology and check with our vendor partners to order anything we do not have, at the best possible price.
We will always communicate with you ahead of time if we believe new equipment will help the IT issues you are having. If you do happen to need a new piece of equipment or an upgrade to an existing one, we will draft an invoice for the cost of the new equipment and discuss it with you during your strategy meeting.
Computer user awareness training
Despite all of the ransomware, malware, viruses, and other threats that roam the internet, your biggest security threat likely comes from within. Your employees.
The bad guys have realized they can save time and effort by getting your computer users to do all of the dirty work, using a method called social engineering. While the vast majority of your employees probably do not mean to harm your company, social engineering victims can cause security breaches resulting in disastrous repercussions for your company.
Anyone can become a victim of social engineering, especially if he or she is unfamiliar with how these attacks work. The good news is Endsight will train your employees on how to detect social engineering attacks, and what to do with them.
Key elements of our IT strategy and planning:
- Regular IT strategy meetings with your executive team
- Analysis and advice on new technology decisions
- Active planning for IT spending
- Proactive analysis of network design and security
- Assistance with disaster recovery planning and regulatory compliance
- Linking overall business and IT needs
- Review and discussion of network activity and reporting
- Oversight and management of all aspects of the program