Every interaction you have with someone is either building trust or tarnishing trust. A great way to look at it is through the metaphor of emotional bank accounts. Steven Covey’s book, The Speed of Trust outlines this concept very well. Every interaction either deposits trust or withdraws trust.
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John Grover is the Chief People Officer and Owner of Endsight. John received his MBA from the University of Phoenix, a bachelor's degree from Auburn University, and earned technical certifications from both Microsoft and Cisco. He was also recently accepted into Harvard Business School's Certificate of Management Excellence program. John is a lifelong learner, constantly pursuing expanding his understanding both inside and outside the classroom. In addition to being an avid mountain biker and surfer, John is dedicated to reading over 50 books a year to improve himself as a leader, father, husband, and athlete. He is also passionate about empowering others to do the same. In the last year, John has written over 60 articles on such topics as leadership, company values, and learning.