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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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Recent posts by John Grover

7 Rules For Having A Successful Job Interview

Even though the IT field is full of capable, ambitious individuals looking to leave their mark, being capable isn’t always enough. When I interview people for Endsight, I’m looking to understand whether an individual will fit our culture, but also bring in some new stuff.

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What Is the Balance in Your Trust Account?

Every interaction you have with someone is either building trust or tarnishing trust. A great way to look at it is through the metaphor of emotional bank accounts. Steven Covey’s book, The Speed of Trust outlines this concept very well. Every interaction either deposits trust or withdraws trust.

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Why Task-Oriented Leaders Lose Talent

It's 2002. I’m 26 and fired-up. I have a brand new MBA diploma on the wall and have been promoted to my first management job leading a small consulting team. I’m ready to win. I have a sense of urgency, and I know exactly how to get results: I’m going to grind! I’m going to load everyone up with..

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High Performance Starts with Trust

When we have a trusting relationship with colleagues, we don’t need to convince others of our intentions. In a trusting organizational culture, we can avoid much of the bureaucracy and politics. In fact, studies show that trust affects economic and social developments. Trust bypasses many..

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Success Comes to Those Who Embrace Challenge

Our personalities are malleable. We can reshape ourselves. We can change our beliefs and create new habits. We can even change our identities if we want to. If you’ve acted indecisively at work, you can learn to act decisively. If you’ve acted timidly during one-on-one meetings with your..

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Increase Emotional Intelligence with This List

In the twenty-plus years since the concept of Emotional Intelligence was introduced in by Daniel Goleman, the world has changed dramatically, and the need for emotional intelligence has only intensified. Consider that a fractured political climate is now the norm, with candidates using emotions..

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