Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.
Even though the IT field is full of capable, ambitious individuals looking to leave their mark, being capable isn’t always enough. When I interview people for Endsight, I’m looking to understand whether an individual will fit our culture, but also bring in some new stuff.
Every interaction you have with someone is either building trust or tarnishing trust. A great way to look at it is through the metaphor of emotional bank accounts. Steven Covey’s book, The Speed of Trust outlines this concept very well. Every interaction either deposits trust or withdraws trust.
It's 2002. I’m 26 and fired-up. I have a brand new MBA diploma on the wall and have been promoted to my first management job leading a small consulting team. I’m ready to win. I have a sense of urgency, and I know exactly how to get results: I’m going to grind! I’m going to load everyone up with..
When we have a trusting relationship with colleagues, we don’t need to convince others of our intentions. In a trusting organizational culture, we can avoid much of the bureaucracy and politics. In fact, studies show that trust affects economic and social developments. Trust bypasses many..
Our personalities are malleable. We can reshape ourselves. We can change our beliefs and create new habits. We can even change our identities if we want to. If you’ve acted indecisively at work, you can learn to act decisively. If you’ve acted timidly during one-on-one meetings with your..
In the twenty-plus years since the concept of Emotional Intelligence was introduced in by Daniel Goleman, the world has changed dramatically, and the need for emotional intelligence has only intensified. Consider that a fractured political climate is now the norm, with candidates using emotions..
These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.
Endsight delivers premium IT management and support to small and medium-sized businesses of all industries. Our service combines trained IT professionals with sophisticated automation and remote management technology to create reliable networks that lever our clients' business model, mission, and people.