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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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Recent posts by Mike Chaput

Endsight Pricing - What Am I Paying For?

The following blog post is an open letter to every employee at Endsight, sent sometime within the past several months. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Excellent Customer Experience Starts with Detailed Focus

The following blog post is an open letter to every employee at Endsight, sent sometime within the past several months. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Blameless Culture: Difficult but Possible

Imagine what it would feel like to have a perfectly blameless culture. Mistakes would be thought of as nothing more than opportunities to get better. Employees would be unconcerned with judgment and repercussion when they made mistakes and thus would expose errors more quickly. Managers would see..

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Shame as a Performance Management Tool

One of the most important leaders in Total Quality Management is a guy named Edward Deming. Deming has a robust academic background including a BS in Electrical Engineering, a Masters in both mathematics and physics, along with Ph.D. from Yale. He’s a smart dude, but he is most famous for his..

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Bring Your YOU - Why Authenticity Matters

You may be surprised to hear that authenticity is difficult to express for a large amount of the population. At Endsight, this attribute is part of our DNA. We don’t accept less of ourselves or the people in our lives. And this mindset allows us to fulfill the remaining core values of Endsight and..

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What the WWII B17 Bomber Can Teach Us About Quality Control

An extremely important instrument in WWII was the B17 Bomber. Unfortunately, there was an issue with them. The planes were “crashing”. Well, specifically, the landing gear was being retracted after landing, while the planes were on the ground. The propeller would hit the ground, destroying the..

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These articles are written by the people of Endsight, a locally outsourced IT firm with offices in Berkeley, Napa, and St Helena, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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