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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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Recent posts by Mike Chaput

The Impact of Cognitive Bias on IT Strategy

Exposing the Incompatibility of Exponential Growth with Human Understanding and Network Survival Cognitive bias isn’t bad. It’s just often ignored or misused. How does cognitive bias impact business? Humans operate businesses. Humans make business decisions. Those decisions are ripe with cognitive..

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What the WWII B17 Bomber Can Teach Us About Quality Control

The B17 Bomber became legendary during WWII. But it didn’t start that way: The planes were crashing because the landing gear was being retracted after landing while the planes were on the ground. This meant the propeller would hit the ground, destroying the engine, and rendering the plane useless.

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Cybersecurity Countermeasures in the Wake of Ransomware Attacks

The following blog post is an open letter to every Endsight customer, sent recently. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Endsight Pricing - What Am I Paying For?

The following blog post is an open letter to every employee at Endsight, sent sometime within the past several months. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Excellent Customer Experience Starts with Detailed Focus

The following blog post is an open letter to every employee at Endsight, sent sometime within the past several months. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Relationships Might Be Your Biggest IT Problem

When prospective customers call us in to discuss the problems they are having with computers, the issues are predictable: slow response times, long resolution times, lack of proactive strategy, a high-frequency of issues, data loss, downtime, virus infections, security breaches, etc. These problems..

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