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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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Recent posts by Mike Chaput

Demand for MS Teams and Zoom Might Make You Rethink Your Remote Access Strategy

Working from home is not a new concept; however, shelter in place orders resulted in companies needing to conduct virtual meetings through remote sessions more frequently than in the past. With more demand for video conferencing, such as Microsoft Teams video meetings and Zoom meetings, we can now..

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Cybersecurity Countermeasures in the Wake of Ransomware Attacks

The following blog post is an open letter to every Endsight customer, sent recently. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Endsight Pricing - What Am I Paying For?

The following blog post is an open letter to every employee at Endsight, sent sometime within the past several months. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Excellent Customer Experience Starts with Detailed Focus

The following blog post is an open letter to every employee at Endsight, sent sometime within the past several months. We are providing this for public consumption to benefit the business community and anyone who has a current or future relationship with Endsight.

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Blameless Culture: Difficult but Possible

Imagine what it would feel like to have a perfectly blameless culture. Mistakes would be thought of as nothing more than opportunities to get better. Employees would be unconcerned with judgment and repercussion when they made mistakes and thus would expose errors more quickly. Managers would see..

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Shame as a Performance Management Tool

One of the most important leaders in Total Quality Management is a guy named Edward Deming. Deming has a robust academic background including a BS in Electrical Engineering, a Masters in both mathematics and physics, along with Ph.D. from Yale. He’s a smart dude, but he is most famous for his..

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