Leadership, Productivity, and IT Support

Unfortunately, sluggish IT help desk services are not an uncommon occurrence. Running a service desk is not easy, and there are a number of issues that can easily cause the support team to get overwhelmed.

We live in a very busy and increasingly complex world. We are constantly rushing around, trying to get things done. Media is everywhere. Noise and activity are everywhere. Technology helps us to meet the growing demands of life in a busy world, but if it isn’t properly managed, your technology can..

Many business leaders are caught unaware when the need for new technology or processes catches up with their business growth. Managers might try to use ad hoc solutions or work around the situation until the tipping point occurs. When that time comes, there is a mad rush to implement new systems on..

Most of us probably feel like we have more work to do than available hours in our work week. I'll be the first to admit that I struggle with this. It seems to me like there is always one more phone call to make, one more e-mail to answer, or one more proposal to write.

For years, small businesses only had one real choice for business productivity software: Microsoft Office. But that may change as web-based applications, delivered via the cloud, flood the market.

Reliable, high-bandwidth Internet connectivity used to be a “nice to have”, but this is quickly changing. Traditionally, office-based computer users accessed shared computing resources via a local area network (LAN). Internet outages and slowdowns would disrupt web browsing and e-mail but work..