Endsight Blog: Leadership, Productivity, Technology

Businesses are built on relationships. And just like personal relationships sometimes fade overtime, business relationships do too. Unless, of course, the relationship is maintained well. If your relationship with your IT provider has lost its spark, you have two options, repair the relationship,..

The IT support function comes in a variety of shapes and sizes. From full-time employees to IT consultants to managed service providers, it's hard to tell if you are paying too much for what you are getting. To fully answer the question about whether or not you are spending too much, you need to..

With video conferencing at its all-time high in the history of the Internet, many people are setting up video conferencing with a variety of services. Many of us who use Microsoft products, prefer to use Microsoft Teams for our meetings. However, opt to use other services for video conferencing..

Retaining IT professionals is extremely hard when the tech industry has the highest turnover rate among any other industry. So, if you lost your IT guy, you are most certainly not alone. This might be the 2nd or 3rd time this has happened to you. If so, now might be the time to make a business..

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

An MSP is an acronym for managed services provider, an IT services company that manages the IT infrastructure and IT processes for clients. Infrastructure managed ranges from user devices and computers, to firewalls, routers, switches, active directory, exchange servers, active directory servers,..