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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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Recent posts by Samuel Hatton

The Perfect Pairing – Wineries and Cybersecurity

Wineries are prime targets for cybercriminals, who can cork your whole business. Key Takeaways: It’s no secret that cybercrime is on the rise, and wineries may be easy targets if they lack sufficient cybersecurity. In 2021, 61% of small and medium-sized businesses were attacked. The average cost of..

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Your Law Firm Needs a Managed IT Provider - Here's Why

Key Takeaways: What are IT-managed services? What are the top ten benefits of using managed IT services in law firms? Learn the impact of customer experience on business revenue and growth. Discover the business value and cost savings available with managed services. Find out how to spend more time..

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A Top Legal Industry Trend You Must Follow: Law Firm Data Security

It’s not if, but when – breaches in law firms with under 50 attorneys have doubled in recent years. Key Takeaways: Small and medium-sized law firms are most vulnerable to attack. Smaller firms are prime targets because they lack cybersecurity policies, software, and training. After a data breach,..

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Cybersecurity Policies: Planning Can Save Your Business from Disaster

As an IT decision-maker, you understand the importance of being prepared for any potential cybersecurity threats. Unfortunately, many organizations wait until an incident occurs before creating an incident response plan, which can lead to costly and frustrating consequences. That's why it's crucial..

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Device Security Measures You Can Take for Your Organization

Mobile device security is a growing topic among businesses with employees who rely on mobile technology for company communications. In fact, many modern businesses expect employees to use their smartphones to access email, internal communications, and data. With trends such as the rise of remote..

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IT Support Help Desk Metrics and Benchmarks (2022)

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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