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Leadership, Productivity, and IT Support

Enabling your people to do their best work and carry forth your organizational mission through articles on leadership, productivity, and technology

Your business technology should enable you to do your best work. This is possible when your technology aligns with your organizational mission, business model, and workflows. Our aim is that your computer systems empower your people and organization. We believe that a great IT support experience goes deeper than best practices in technology. That is why we speak to leadership and employee productivity as well.

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Recent posts by Samuel Hatton

Password Managers: What Are They? And Why Use One!

Imagine a world where you don't have to remember passwords anymore. It's here. And you can access it today. How? With a password manager. Now, though you don't have to remember multiple passwords, you still have to remember a single password. But from this moment on, you truly don't really need to..

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11 Signs You May Have Outgrown Your Managed IT Provider

Businesses are built on relationships. And just like personal relationships sometimes fade overtime, business relationships do too. Unless, of course, the relationship is maintained well. If your relationship with your IT provider has lost its spark, you have two options, repair the relationship,..

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Are you paying too much for IT support?

The IT support function comes in a variety of shapes and sizes. From full-time employees to IT consultants to managed service providers, it's hard to tell if you are paying too much for what you are getting. To fully answer the question about whether or not you are spending too much, you need to..

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How to Join a Microsoft Teams Meeting as a Guest Through a Browser

With video conferencing at its all-time high in the history of the Internet, many people are setting up video conferencing with a variety of services. Many of us who use Microsoft products, prefer to use Microsoft Teams for our meetings. However, opt to use other services for video conferencing..

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My IT Guy Quit. Now What?

Retaining IT professionals is extremely hard when the tech industry has the highest turnover rate among any other industry. So, if you lost your IT guy, you are most certainly not alone. This might be the 2nd or 3rd time this has happened to you. If so, now might be the time to make a business..

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IT Support Help Desk Metrics and Benchmarks

How long should IT support tickets take to resolve? This is a common question that we get from potential buyers of IT services. When this question is asked, we can be certain that they are talking about the reactive technical support portion of the Managed Services model, also known as the IT..

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These articles are written by the people of Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond. Articles should be read as expert knowledge from individual contributors and not as Endsight's official stance on included topics.

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