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Endsight Blog: Leadership, Productivity, Technology

These articles are published by Endsight, a local managed IT services and technical support firm with offices in Berkeley and Napa, serving the Greater San Francisco Bay Area and beyond.

We believe that your computer systems help your people and organization thrive. Because a great IT support experience goes deeper than best practices in technology, we also cover topics such as leadership and employee productivity.

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Recent posts by Mike Chaput

Bring Your YOU - Why Authenticity Matters

You may be surprised to hear that authenticity is difficult to express for a large amount of the population. At Endsight, this attribute is part of our DNA. We don’t accept less of ourselves or the people in our lives. And this mindset allows us to fulfill the remaining core values of Endsight and..

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What the WWII B17 Bomber Can Teach Us About Quality Control

An extremely important instrument in WWII was the B17 Bomber. Unfortunately, there was an issue with them. The planes were “crashing”. Well, specifically, the landing gear was being retracted after landing, while the planes were on the ground. The propeller would hit the ground, destroying the..

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Relationships Might Be Your Biggest IT Problem

When prospective customers call us in to discuss the problems they are having with computers, the issues are predictable: slow response times, long resolution times, lack of proactive strategy, a high-frequency of issues, data loss, downtime, virus infections, security breaches, etc. These problems..

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Can IT Managed Services Make Your Firm Healthier?

Last year, I read Pat Lencioni’s book, The Advantage. The Advantage is my favorite thus far of the nine Lencioni books I’ve read. Here’s how it inspired me to refresh the way we handle corporate strategic planning.

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When Computer IT Support Looks like Yellow Teeth, Search for Cancer

When a company decides to change to their IT support, it is often for the same reasons. Typically it’s because IT issues are taking too long to resolve, users are experiencing repeat issues, and the current response and resolution rates are slow. While these are valid reasons for wanting to switch,..

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Your Brain Cannot Fathom Exponential Growth, and Your Computer Network Cannot Survive It

What our brains are missing I just got finished reading an interesting book called Abundance by Peter Diamandis and Steven Kotler. It’s a great book that presents a realistic case for why the future is likely to be much better than we suppose on account of technology advancements. One idea in the..

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